(2024)

Internal tooling

Interviews with over 75 event planners revealed a significant constraint on their business scalability: inadequate tools. Many relied on outdated methods, such as custom Google spreadsheets and fielding late-night calls from clients. In response, I developed an internal tool complementing the companies client-facing application. This new system dramatically reduced manual data entry for both planners and engineers, facilitated the input of event-specific data, and enabled efficient management of events and clients through a single, optimized, planner platform.
Role:
Lead Product Designer
Services:
Product Design | User Research | Design Reviews | Design System | Web-App
Team (3):
PM, Eng, Design (Me!)
CHALLENGE
The objective was clear: enable planners to manage more events efficiently, optimizing their time and resources to achieve higher productivity without increasing team size. Our business model relies on a 15-20% fee from all revenue. To justify this margin, we had to deliver a tool that significantly enhanced their operational efficiency, exceeding the monetary trade-off. The designs would need to consolidate processes from 7-10 distinct tools into a single, cohesive web application.
Secondly, I needed to collaborate with engineering to create a system of inputs that not only fed data into but also received data from the companion client-facing application.
GOALS & METRICS
With the close of engagement season and the onset of peak planning season, I was faced with a tight deadline of just two weeks to finalize and hand off designs. The followings goals were set:

1. Streamline engineering build time - mastering and implementing the Material Design m3 system for its compatibility with our engineers' existing stack

2. Manage overlapping events - timelines, vendors, and communications were often overlapped

3. Creating new events - allow the planners to create new events within the web app including templated relevant info

4. Manage single events - summary of events that allow management of vendors progress, payments, important links, tasks etc.

5. Vendor repository - the creation of vendor profiles on the application back end, removing the need to create new pitches tailored to every client

6. Build a home for design elements - emphasizing the fun grand visions instead of the tedious manual tasks

7. Assign unique event attributes - planner needed to be able to assign unique vendors, unique payment schedules and unique notes etc.

8. Category progress - review individual vendor categories for feedback and booking progress

9. Configure vendors for events - assign unique event attributes on top of the vendors general profile

10. Seamlessly integrate with the client facing app - components needed to be attached to their counterparts on the client app

11. Intuitive clickable prototypes - help streamline engineering build time and function as sales tool for vendor meetings

PROCESS
With speed as a priority, I set out to deliver designs that would represent ~99% of the final product. The goal was to optimize for team feedback and maneuvering constraints throughout the design process in order remove blocks for the engineering team. Product reviews lasted 4-6 hours each and every tasks or constraint was tracked for design, engineering, and product.

Step 1: PRD alignment with product team to establish user goals, table-stakes features, user scenarios, engineering constraints and timelines.

Step 2: Rigorous interview process with acquired planner to understand planning process

Step 3: Realigned with the team to adapt PRD, define user journey, and align on functional wire frames

Step 4: Designed wire frames to represent ~60% completion of product and include soft copy, layout, and notes to review with product team

Step 5: Integrated feedback into wireframes brining them to ~80% completion and introducing brand, draft copy, suggested components and final layout.

Step 6: Lead the team through a total of 17 hours of review, addressing ~180 labeled questions and adjusting to accommodate any engineering constraints

Step 7:  Hi-fi delivery of full product (events tab, create new event, event page, create new vendor etc.) including executed notes, final components, final brand and icons etc.

Step 8: Work side-by-side with engineering across build to accommodate any necessary modifications and/or clarify any designs

Step 9: Deployed internal tool to testing environment and provided rigorous feedback and bugs, designs, and general usability.

Step 10: Deployed V1.0 and onboarded team to the product

Step 11: Established feedback loop with planner and deployed necessary adjustments based on user feedback

01 | Event details mirrored in-app
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02 | Create new event
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03 | Event page
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04 | Event configuration
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05 | Vendor category specific feedback
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OUTCOME
Delivered a robust hub for planners to manage overlapping events efficiently. Planners can view event summaries, create and manage events, set and deploy payments, manage vendors, and view client feedback. The communication and notification hub is set to evolve into a comprehensive task management tool. This web app, designed with the M3 design system, serves as an internal counterpart to the client-facing app, facilitating seamless planner-client interactions and reducing engineering overhead by eliminating manual data input. These designs were completed in a 2-week sprint, navigating engineering constraints to expedite build time through focused multi-day design reviews.

• Achieved a 75% reduction in planner team size by automating low impact/high effort tasks

• Transformed manual vendor pitching into an automated process with reusable proposal templates and customizable vendor options

• Enabled planners to manage event details from a single, centralized event hub

• Executed ~$750k of business through the internal planner tool in the first 3 months

• Created event templates that addressed key planner use cases, outperforming external project management tools and reducing financial overhead

• Consolidated scattered communication channels into a single hub, streamlining email, text, phone, meetings, and third-party apps

• Adopted the M3 native design system, outlining key constraints, and expediting engineering build time

05 | Final product
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+ MORE TIME